Used parts
Returns and store credit
Contact Junkerz before returning a part. We will review the issue and tell you what to do next.
Defective or incorrect parts
Contact us within 30 days after delivery if your used part is defective or you received an incorrect part. Include your order details and a description of the issue so we can review your claim. Change-of-mind returns are not accepted under this policy.
Store credit
Approved claims are resolved with Junkerz store credit rather than a cash or card refund, except where a different remedy is required by law. We will confirm the credit amount and the arrangements for your claim when it is approved.
How returns are handled
Depending on the claim, we may arrange collection, direct you to a designated partner yard, or issue store credit without requiring the part back.
Do not take a part to a yard, ship it back, or dispose of it until we provide instructions. A partner-yard return is available only when Junkerz confirms the location and arrangements for your specific claim. Any collection or return transport arrangements will be explained before you agree to them.
Start a claim
Call 817-420-9180 or email info@junkerz.com. This policy applies to parts you buy from Junkerz. For delivery prices and timing, see our parts delivery policy.